Our managed services solution is uniquely designed to provide peace of mind and predictable costs for the customer. This is accomplished by monitoring your IT infrastructure and resolving any issues that arise using a proactive managed services model rather than the traditional reactive break-fix model. If an issue arises that cannot be resolved remotely, we will provide an onsite resource that serves as a single point of contact to resolve the issue.
ICE’s managed services solution allows customers to avoid the costs associated with building a management & reporting systems, lowering your total cost of ownership (TCO). Our solution provides upper-level management with known costs and fixed price contracts, keeping your business running efficiently and effectively, within budget. Whatever your managed services need, ICE is there to assist.
Our managed services offering:
- Remote Network, Desktop and Security Monitoring
- Patch Management and Remote Data Back-up
- Proactive 24x7x365 Technical Assistance
- Fault and Performance Management
- Asset Management
- Incident Management
- Threat Assessment Monitoring
- Network Management
- User Management (Moves, Adds, & Changes)